Privacy Policy

Last updated: May 26, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Elitica (referred to as either “Elitica”, “We”, “Us” or “Our” in this Agreement) refers to Elitica by Elitica Medical Travel Services, Mall of ISTANBUL, The Office, Kat 4, Başakşehir, Istanbul – TÜRKİYE.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Turkey

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of Elitica. It refers to third-party companies or individuals employed by Elitica to facilitate the Service, to provide the Service on behalf of Elitica, to perform services related to the Service or to assist Elitica in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Elitica by Elitica Medical Travel Services, accessible from https://elitica.tr/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GDPR Article 13 – Information at Collection

At the time we collect your personal data via any form on our website, Elitica by Elitica Medical Travel Services acts as the data controller and provides you with the following information:

  • Controller Identity & Contact: Elitica by Elitica MEdical Travel Services, Mall of ISTANBUL, The Office, Kat 4, Başakşehir, Istanbul – TÜRKİYE. You may contact our Data Protection Officer at [email protected].
  • Purpose & Lawful Basis: We process your data to respond to inquiries and provide custom travel quotes based on your explicit consent (GDPR Art. 6(1)(a)).
  • Recipients: Your data will be shared with our internal coordinators and, where necessary, with partner clinics/hospitals.
  • Retention Period: We retain your data for up to 5 years to comply with medical record-keeping requirements and potential follow-up communications.
  • Your Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You may withdraw your consent at any time without affecting the lawfulness of processing based on prior consent.
  • Complaints: If you believe our processing violates GDPR, you may lodge a complaint with the Turkish Data Protection Authority (kvkk.gov.tr).
  • International Transfers: If data is transferred outside the EU, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

For the full, official text of GDPR Article 13, see https://gdpr-info.eu/art-13-gdpr/.

For more details on how we handle your personal data, please refer to our Terms & Conditions or Contact Us directly.